English Speaking Customer Support Specialist (remote, October 11)

Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies.

Since opening in 2013, we’ve been trusted to print 30M+ items and have grown into a team of 1,800+ employees worldwide. After seeing explosive growth in 2020, we’re proud to have become the first privately owned company with Latvian roots to achieve unicorn status (valued at over $1 billion).

Our Customer Support Team helps our customers with setting up their store, using our tools, managing their orders, and promoting their businesses. We aim to provide world-class support to all of our customers, so we’re looking for motivated and energetic Customer Support Specialists to help our customers succeed.

This is a full-time, remote job position with the following schedule:

  • Tuesday to Saturday from 15.30 to 24.00 (Sunday, Monday—off)

Remote work has its perks, that’s why around 50% of our Customer Support Team work from the comfort of their homes outside of Riga! The necessary onboarding is available remotely.

As a customer support specialist, you will:

  • reply to approximately 70 interactions (emails, chat messages, and telephone calls) within one business day
  • make our customers feel seen and heard with prompt, accurate, kind, and responsive replies

What we expect from our Customer Support Specialists:

  • excellent command of spoken and written English
  • positive working attitude
  • resourcefulness, responsibility, and precision, even under pressure
  • ability to remain cool and collected while corresponding with customers

As a Customer Support Specialist, you’ll be the mediator between the customer and Printful, and get to learn every part of the business. Since we’re a fast-paced and fast-growing company, you’ll have plenty of opportunities to learn and thrive professionally.

As a remote worker, you’ll still be part of a tight-knit team who values hard work and collaboration. It’s that mutual commitment, trust, and support for each other that drives us forward.

We offer:

  • a fully remote five-week training 
  • hourly pay rate of 7.20 EUR/gross
  • partially paid gym membership
  • health insurance
  • a day off on your birthday
  • in-person and remote team-building events
  • room for professional growth and experience in an international company

Printful is an equal opportunity workplace. We’re committed to diversity and inclusion, and make our hiring decisions based solely on qualifications, merit, and work experience.

If you’re positive and detail-oriented and enjoy helping customers, join our Customer Support team as a Customer Support Specialist! We’re excited to receive your resume in English.

Interested, but don’t think this is the right role for you? Feel free to share it with friends and check out other open positions at Printful. We’re always looking for creative and driven minds to join our ever-growing team!

AS Printful Latvia (Registration No. 40203050078)

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