English and German Speaking Customer Support Specialist (remote job, from July 5)

Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies.

Since opening in 2013, we’ve been trusted to print 30M+ items and grown into a team of 1,800+ employees worldwide. After seeing explosive growth in 2020, we’re proud to have become the first privately owned company with Latvian roots to achieve unicorn status (valued at over $1 billion).

Our business is constantly growing, so we're expanding our Customer Support team to be able to provide world-class support to all of our customers. 

We help our customers with setting up their store, using our tools, managing their orders, and promoting their businesses. That's why we're looking for motivated and energetic Customer Support Specialists to help our customers succeed.

As a Customer Support Specialist, you will:

  • reply to approximately 70 interactions (emails, chat messages, and telephone calls) within one business day
  • make our customers feel seen and heard with prompt, accurate, kind, and responsive replies

This is a full-time, remote job position, with the following schedule:

  • Tuesday through Saturday 10:30-19:00 EEST
  • Tuesday through Saturday 15:30-24:00 EEST

      To perform your tasks, you'll need a quiet workspace and a computer with a fast and reliable internet connection (25+ Mbps). The workload is divided into shifts, so you must be available to work according to a schedule on any day of the week, including weekends.

      What we expect from our Customer Support Specialists:

      • excellent command of spoken and written English and German
      • positive working attitude
      • desire to learn and grow professionally
      • genuine interest in IT and ecommerce
      • Resourcefulness, responsibility, and precision, even under pressure
      • ability to remain cool and collected while corresponding with customers
      • assertiveness and ability to work without constant supervision
      • ability to focus on multiple tasks at once and divide attention accordingly
      • experience with remote work and/or customer support preferred

      As a Customer Support Specialist, you'll be the mediator between the customer and Printful, and get to learn every part of the business. Since we're a fast-paced and fast-growing company, you'll have plenty of opportunities to learn and thrive professionally.

      You'll be part of a tight-knit, global team that values hard work and collaboration. It's that mutual commitment, trust, and support for one other that drives us forward. 87% of our teammates say they've made friends and valued connections all over the world. 

      We offer:

      • fully remote 3–4 week training (including soft skill training)
      • hourly pay rate of 7.20 EUR/gross
      • partially paid gym membership
      • health insurance 
      • a day off on your birthday
      • room for professional growth (Udemy courses, guest lectures, mentoring)
      • team-building events

      Printful is an equal opportunity workplace. We’re committed to diversity and inclusion in the workplace, and make our hiring decisions based solely on qualifications, merit, and work experience.

      If you're positive and detail-oriented and enjoy helping customers, join our Customer Support team as a Customer Support Specialist! We're excited to receive your resume and cover letter in English.

      Interested, but don't think this is the right role for you? Feel free to share it with friends and check out other open positions at Printful. We're always looking for creative and driven minds to join our ever-growing team!

      AS Printful Latvia (Registration No. 40203050078)

      Citas vakances