Customer Support Department Manager

Printful is one of the biggest Latvian companies in the USA. We provide a full range of services – printing, warehousing and fulfillment, design, photography, video – for anyone who wants to launch a global e-commerce business. Learn more about who we are in this video and see what we've been up to in our news page!

We're growing rapidly, and our goals are ambitious. If you're up for new challenges and want to be part of a dynamic work environment, join our team as a Customer Support Department Manager!

Your responsibilities:

  • managing our remote customer support department
  • ensuring consistent customer support quality
  • setting and achieving goals for the customer support department
  • participating in employee evaluation and recruitment

Our requirements:

  • excellent command of spoken and written English
  • experience in customer support or employee management
  • experience working in an IT company
  • excellent analytical skills
  • skills using data processing tools
  • ability to manage a remote international team
  • high sense of self-discipline and time management skills

Previous experience in managing a remote team (organizing workflow, daily motivation and inspiration), as well as Spanish or any other foreign language proficiency will be considered as an advantage.

We offer:

  • monthly salary starting from 1500 euro gross, depending on work experience, education, and other strengths
  • modern work environment in Riga, 6B Ojara Vaciesa Street
  • free, catered lunch at the office
  • flexible hours (come into work by 11 AM)
  • paid day off on your birthday
  • gym membership
  • interesting team events and conferences
  • professional growth and career opportunities

We look forward to receiving your resume and cover letter!

AS Printful Latvia (Reģ.Nr.40203050078)